The purchase of products on the website www.francescalucignano.it is governed by these general conditions of sale (hereinafter referred to as “General Conditions of Sale”), which you are required to view before concluding a purchase order.

SALESPERSON

“Francescalucignano.it” is owned by Francesca Lucignano, with registered office in via Cavalese 31/39 00135 Rome 84125, VAT number 16191011002 (henceforth referred to as “FL”)
FL is the seller of the products that the customer can purchase on the francescalucignano.it website

These General Conditions of Sale apply to all purchase orders placed on the francescalucignano.it site according to the methods and terms indicated in the following point “How to conclude a purchase order”.

RECIPIENTS OF THE COMMERCIAL OFFER
FL offers the products for sale to “consumers” and professionals.
The conditions of sale that refer to the regulations of the Consumer Code (B2C) apply exclusively to purchases made by consumers.

As far as professional subjects are concerned, the ordinary provisions of the civil code and the regulations on distance trading by telematic means between professionals (B2B) apply.
By “consumer” we mean the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

OBJECT OF THE CONTRACT
These General Conditions of Sale have as their object the purchase of dedicated products from FL, carried out remotely via a telematic network (“internet”) between the seller and the recipient of the commercial offer.

PRICES OF PRODUCTS
All prices are inclusive of VAT.

Prices do not include shipping and / or insurance costs which can still be viewed at the conclusion of the order and before sending it.
Prices can be changed at any time, without notice.
Therefore, we ask you to ascertain the final price before concluding a purchase order.

WARRANTIES
All products sold on the Site are covered by the legal guarantee of conformity provided for in Articles. 128-135 of the Consumer Code (” Legal Guarantee ”) provided that the customer can prove the purchase by keeping the purchase receipt or relative invoice issued at the time of sale. .

The Legal Guarantee is reserved for consumers. Therefore, it applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. Those who have purchased on the Site and who do not play the role of consumers will be subject to the guarantees for defects in the thing sold, the guarantee for defects in quality promised and essential and the other guarantees provided for by the civil code with the relative terms, forfeiture and limitations.
The Guarantee of conformity does not cover cases in which the descriptive photographs of the products for sale on the francescalucignano.it site do not correspond faithfully to the real one due to the settings of the monitor, browser or any other malfunctions independent of FL.
The products for sale on the francescalucignano.it site are all sealed and labeled. FL reserves the right not to accept the return of products that are without their relative seal and / or label.
Due to the peculiarity of the products sold by FL, in the event of any damage caused by the products, FL declines all responsibility, which remains the responsibility of the relative manufacturer pursuant to art. 111 and 114 of the Consumer Code.

It is understood that FL will provide the injured party with maximum assistance in transmitting to the injured party all the necessary information aimed at correctly identifying the manufacturer.
The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered by email or registered letter with return receipt.
The legal guarantee covers the original defects of the product (ie already existing at the time of delivery of the same) that occur within 24 months for consumers and within 12 months for all other categories of buyers. Any defects arising from wear, poor maintenance and / or storage, tampering, etc. are expressly excluded from the guarantee.

The direct action to assert the hidden defects of a product, is prescribed, in any case within 24 months from the delivery.

HOW TO CONCLUDE A PURCHASE ORDER
In order to place a purchase order on the francescalucignano.it site, the user must have a valid e-mail address, as well as the legal requirements to enter into the related purchase contract. You can place a purchase order by following this procedure:

  • After choosing one or more products to purchase, click on “Add to cart”.
  • Complete the order form following the instructions. The order form will indicate the essential characteristics of the products ordered, the relative price (including all taxes or duties, where applicable), the delivery costs, the methods of payment and delivery of the products, an express link to the ” Returns “which indicates the methods, times and conditions for exercising the right of withdrawal and for returning the purchased products.
  • Before sending the order form, you will be asked to read the General Conditions of Sale and the Information on the right of withdrawal and to print and keep a copy for personal use. Please read carefully the provisions of these sections, as well as in the sections “Privacy Policy” and “General conditions of sale” referred to through the appropriate link, because having sent the purchase order, these provisions will be considered fully known and accepted.
  • Before sending the order form, there will also be the possibility to verify the data entered in order to correct any errors.
  • At this point, to send the order form to FL, click on “Buy”. When FL receives the order form you sent, the purchase proposal will be considered forwarded.
  • Following receipt of the order form, FL will reserve the right to send an order receipt via e-mail, which will contain the information already indicated in the order form (essential characteristics of the products, price, delivery costs, payment and delivery methods, link to the “Returns” section) and will execute the purchase order.
  • The order will be filed in the francescalucignano.it database and can be viewed at any time by accessing the “Account” by entering the data using the “Login” function.
    The purchase contract for one or more products will be considered concluded only when FL notifies the customer of the shipment of the relative product.
    FL reserves the right not to execute purchase orders with missing or incorrect data, or that do not provide a guarantee of solvency. In these cases, the user will be informed by e-mail of the non-execution of the order and the related reasons.
    FL also reserves the right not to execute purchase orders if the products are, for any reason and even only temporarily, unavailable. In this case, within 3 (three) days of receiving the order, FL will inform the user via e-mail that the product is not available and will refund any amount already paid.
    FL reserves the right to only accept purchase orders relating to products to be shipped to the countries listed on the “International Shipping” page of the francescalucignano.it site.
    Where the ordered products are available and FL intends to accept the purchase order, FL undertakes to process the order and ship the products within 2 (two) days. FL is exempt from any responsibility for delays in the delivery of products that are independent of FL’s conduct, for example because they depend on the service provided by the courier who manages the delivery.

PAYMENTS

PayPal
Bank transfer

If the customer makes the payment via Paypal, FL guarantees that the management of the payment procedure will be managed by the Paypal payment gateway without FL being in possession of any banking or financial data. In no case will FL keep data regarding such information.
If the customer makes the payment by bank transfer / postal mail in advance, the order fulfillment procedure will be started once the amount of the entire order has been credited to the C / C in the name of Francesca Lucignano (approximately 1-5 working days).

The purpose of the transfer must include: The date and number of the order – Name and surname of the orderer. Upon confirmation of the order, the customer will receive an email with all the details to make the transfer.

Bank or cashier’s checks are not allowed.

SHIPPING: TIMES AND DELIVERY
Except in the case of partial or total unavailability of the products, in the event that FL decides to execute the purchase order, FL undertakes to deliver the product or products to the courier at the latest within 2 (two) days from the date forwarding of the purchase order. Accepted orders will be shipped and delivered by courier selected by FL. To know all the details on the methods of shipment and delivery of the products, it is necessary to consult the section “Delivery & Transport”. Please read the contents of the “Delivery & Transport” section because it is an integral and substantial part of these General Conditions of Sale and, therefore, is considered to be fully known and accepted at the time of sending the order form. FL is exempt from any responsibility for delays in the delivery of products that are independent of FL’s conduct, for example because they depend on the service provided by the courier who manages the delivery (eg strikes, etc.).

RIGHT OF WITHDRAWAL
The customer who plays the role of consumer has the right to withdraw from the purchase contract stipulated with FL, without any penalty and without indicating the reasons. The withdrawal period expires after 14 (fourteen) days from the date on which the customer or a third party, other than the courier and the designated customer, acquire physical possession of the products.

In the event of withdrawal from this contract, all payments made to FL will be reimbursed to the customer, including delivery costs (with the exception of additional costs deriving from the customer’s choice of a type of delivery other than that standard offered by FL), without undue delay and in any case no later than 14 (fourteen) days from the day on which FL receives the returned goods or the customer has unequivocally demonstrated that he has returned the goods, whichever occurs first .
The returned products must be sent to FL without undue delay and in any case within 14 (days) from the date on which the customer communicated to FL his intention to withdraw. The date of mailing or delivery to the courier will be valid. The shipping costs of the returned products will be fully charged to the customer.
Refunds will be made using the same payment method used for the initial transaction.
The customer will be solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the products.
It is specified that:

  1. It is absolutely forbidden to remove seals or labels;
  2. The products must be shipped healthy, clean, intact and complete, including any accessories;
  3. It is forbidden to use the products for “test” purposes before making the return.
  4. The right of withdrawal does not apply to sealed products opened by the consumer, nor to sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection that have been opened after delivery.
  5. The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and by natural persons acting for purposes related to the activity. professionally carried out.

In the event that the customer does not respect the terms for the right of withdrawal and return indicated above, or the provisions referred to in points 1), 2), 3), 4) and 5) above, FL will not be required to reimburse the purchase price of the products to the customer. In the event that the customer has returned these products in any case, he can ask FL to return the same items purchased, but with the return costs entirely borne by the customer who has violated the rules on the right of withdrawal.
Please consult the “Exchanges and Returns” section for further details on the methods, terms and conditions for exercising the right of withdrawal. Please note that the content of the “Returns” section is an integral and substantial part of these General Conditions of Sale and is considered to be known and fully accepted by the customer at the time the order form is sent.

CUSTOMER SERVICE and COMPLAINTS
For any need for assistance or information, the customer can contact Customer Service by filling out the form in the “Contact us” section or by calling (+39) xxxxxxxxxx
FL undertakes to respond to complaints in writing by email within 3 days of receiving the report or complaint.

PRIVACY POLICY
FL aims to protect the privacy of users as much as possible. To find out how the user’s personal data are processed and for further information on our Privacy Policy, please consult the “Privacy Policy” section.

MODIFICATION OF THE GENERAL CONDITIONS OF SALE
If it deems it necessary or appropriate, FL reserves the right to modify or update these General Conditions of Sale. Therefore, we invite you to periodically consult the section on the General Conditions of Sale and, in any case, to read it carefully before placing each order.

BRANDS AND IMAGES
Brands and images referable to third party producers used on this site do not belong to francescalucignano.it and are to be considered the exclusive property of their respective owners. Any reproduction of the same is to be considered prohibited. The images of the product packaging may differ in whole or in part from the originals.

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